Exercise 1
Instructions:
You will hear a sentence read aloud.
Instructions
1️⃣ Listen carefully to the sentence.
2️⃣ When you hear the beep, read the sentence aloud as clearly as possible.
3️⃣ Focus on
pronunciation, (saying each word clearly, especially the beginning and ending sounds.)
rhythm, (grouping words together smoothly, without stopping after every word.)
and natural speed. (means speaking at a normal pace — not too slow, not too fast.)
4️⃣ Keep speaking until the time ends.This is a practice exercise, not a test.
Repeat it often to improve your fluency and confidence.
(Escucha primero. Cuando escuches el beep, lee en voz alta hasta que termine el tiempo.)
Exercise 2
Instructions
1 You will hear a customer service question.
2 Listen carefully to the question.
3 After the audio ends, you will see four possible answers.
4 You have 6 seconds to:
- Read all four options
- Choose the best customer service response
- Click your answer
5 Focus on selecting the response that:
- Directly answers the question
- Sounds professional and appropriate
- Would be used in a real call center
6 The correct answer will be highlighted in green.
7 The system will automatically move to the next question.
This is a practice exercise, not a test.
Repeat it often to improve your listening comprehension and response recognition.
(Escucha con atención la pregunta del cliente. Después del audio, verás cuatro respuestas posibles. Tienes 6 segundos para leer las opciones y seleccionar la mejor respuesta de servicio al cliente.)
Exercise 3
Instructions:
1 You will see scrambled words on the screen.
2 You have 6 seconds to:
- Read the scrambled words
- Mentally organize them into the correct sentence
- Think silently about the proper word order
3 After the thinking time, you will hear a beep.
4 You then have 4 seconds to:
- Say the complete sentence aloud
- Speak clearly and naturally
- Use proper pronunciation and rhythm
5 The correct sentence will appear in green.
6 You will hear the correct sentence spoken.
7 The system will automatically move to the next question.
This is a practice exercise, not a test.
Repeat it often to improve your sentence construction and speaking fluency.
((Verás palabras desordenadas en la pantalla. Tienes 6 segundos para organizarlas mentalmente en la oración correcta. Después de un beep, tienes 4 segundos para decir la oración completa en voz alta.)
Exercise 4
Instructions:
1 You will hear a short story.
2 Listen carefully without taking notes.
3 After the story ends, you will hear a beep.
4 You then have 15 seconds to:
- Retell the story out loud
- Use your own words
- Include the main points
5 Focus on:
- What happened in the story
- The key information
- Speaking naturally and clearly
6 After you finish speaking:
- You will see the correct story in writing
- You will hear the story again
- You have 10 seconds to read and listen
7 The system will automatically move to the next story.
This is a practice exercise, not a test.
Repeat it often to improve your listening comprehension, memory, and storytelling skills.
(Escucharás una historia corta. Después del beep, tienes 15 segundos para volver a contar la historia en voz alta usando tus propias palabras. Luego verás y escucharás la historia correcta.)
Exercise 4.5 — Vocabulary Matching
Instructions:
1 You will see and hear a vocabulary phrase.
2 Listen carefully to understand the phrase.
3 After the phrase is shown, four answer options will appear.
4 You have 10 seconds to:
- Read all four options
- Choose the one that best matches the meaning
5 Click or tap your answer.
6 You will see immediate feedback:
- Green = Correct answer
- Red = Your answer (if incorrect)
- The correct answer will always show in green
7 The system will automatically move to the next vocabulary item.
8 At the end of the set, you will see your score:
- Number of correct answers
- Number of incorrect answers
- Your accuracy percentage
9 Complete all 10 items in the set to see your results.
This is a practice exercise, not a test.
Repeat it often to learn call center vocabulary and improve recognition.
(Verás y escucharás una frase de vocabulario. Después del beep, tienes 10 segundos para elegir la opción que mejor coincida con el significado. Al final verás tu puntuación.)
Exercise 5 — Guided Open Response
Instructions:
1 You will hear a professional question.
2 Listen carefully without taking notes.
3 After the question ends, you will hear a beep.
4 You then have 12 seconds to:
- Answer the question out loud
- Use the suggestions shown on screen
- Speak in full sentences
5 Focus on:
- Using the guidance words provided
- Speaking naturally and clearly
- Including relevant information
6 After you finish speaking:
- You will see the suggested answer in writing
- You will hear the suggested answer
- You have 10 seconds to read and listen
- Your answer does not need to be exactly the same
7 The system will automatically move to the next question.
This is a practice exercise, not a test.
Repeat it often to improve your speaking skills using professional vocabulary.
(Escucharás una pregunta profesional. Después del beep, tienes 12 segundos para responder en voz alta usando las sugerencias en pantalla. Luego verás y escucharás la respuesta sugerida.)
