ESCUCHA LA PRESENTACIÓN
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A1A Fundamentals · Unit 1 · Page 3
Meet & Greet
Presentation
Target Structure
I AM · YOU ARE
🎯 SWAT Goal
Students will be able to introduce themselves using I AM and YOU ARE in a call center context.
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The Two Structures
How do we introduce ourselves?
I AM
I + AM + [name / role]
I’m Carlos.
Soy Carlos.
I’m a student.
Soy estudiante.
I’m an agent.
Soy agente.
I’m from Guatemala.
Soy de Guatemala.
YOU ARE
YOU + ARE + [name / role]
You’re Maria.
Tú eres María.
You’re a customer.
Eres cliente.
You’re my partner.
Eres mi compañero/a.
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Native Speaker Secret
We use contractions — always.
I AM→I’M✓ native
YOU ARE→YOU’RE✓ native
💡 Both forms are correct — but contractions sound natural and professional on the phone.
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Real Conversation
Listen. Notice the structure.
📞 Call Center Scene
Agent answers a call
🧑💼 Agent
Good morning! I’m Carlos. I’m your agent today.
👤 Customer
Hi Carlos. I’m Maria. I need help with my account.
🧑💼 Agent
Of course, Maria. You’re all set. Let me pull up your file.
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Grammar Breakdown
The formula never changes.
I+‘m+Carlos.
→ I’m Carlos.
You+‘re+my customer.
→ You’re my customer.
Key Rules
✓ I → always use AM
✓ YOU → always use ARE
✓ Contractions are correct English
✓ Word order is fixed: Subject + Verb first
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Your Turn
Now you speak.
1
Say your name using I’M.
2
Say your role using I’M.
3
Tell your partner: YOU’RE…
4
Use a full sentence. Go!
Example
“Hi! I’m [YOUR NAME].” ← introduce yourself
“I’m a student at IES.” ← your role
“You’re my partner today.” ← talk to someone
“I’m happy to meet you!” ← go further
