Interview 3 (Customer Service Position)
Step 1 script (read the script)
Interviewer: Hi, thank you for coming in for the interview. Could you introduce yourself and tell me why you’re interested in working at our call center?
Candidate: Hi, my name is Sarah and I’m interested in working at your call center because I have a passion for helping people and I believe I have the necessary skills to provide excellent customer service.
Interviewer: That’s great to hear. Can you tell me about a time when you provided exceptional customer service?
Candidate: I used to work as a sales associate at a clothing store, one day a customer came in looking for a specific type of shirt. I didn’t have it in stock, so I took the customer’s information and promised to call him as soon as we received the shipment. The customer was impressed with my service and ended up becoming a loyal customer
Interviewer: That’s a great example. How do you handle a customer who is upset or angry?
Candidate: I understand that some customers can become upset or angry, and it’s important to stay calm and empathize with them. I listen to their concerns, apologize for any inconvenience, and try to find a solution to their problem.
Remember to stay calm and focused!
Interviewer: That’s a good approach. Can you tell me about a time when you had to multitask and handle multiple customers at the same time?
Candidate: Yes, in my previous job at a restaurant, I often had to take orders from multiple tables at the same time. I learned to prioritize tasks and keep track of each customer’s needs while also being efficient in my work.
Interviewer: Excellent, it sounds like you have good customer service skills. Lastly, why should we hire you for this customer service position at our call center?
Candidate: I have a strong work ethic, excellent communication skills, and a passion for providing exceptional customer service. I also work well in a team environment and am always willing to learn and grow in my role.
Interviewer: Thank you for your time and for sharing your experience and skills with us. We’ll be in touch soon regarding the next steps in the hiring process.
Candidate: Thank you for considering me for this opportunity. I look forward to hearing from you.
Step 2 script (Listen to every part of the interview)
Step 3 script (Listen to the questions only and answer accordingly)
Interviewer: Hi, thank you for coming in for the interview. Could you introduce yourself and tell me why you’re interested in working at our call center?
Get ready for the last one on Tech Support… Go on to page 6
