Interview 2 (Sales Position)
Step 1 script (read the script)
Interviewer: Hi, thank you for coming in for the interview. Could you introduce yourself and tell me why you’re interested in working at our call center?
Candidate: Hi, my name is John and I’m very interested in working at your call center because I have experience in sales and I enjoy interacting with people.
Interviewer: Excellent, can you tell me more about your experience in sales?
Candidate: Sure, I’ve worked in sales for the past three years at an electronics store where I sold products to customers and also made follow-up calls to close sales. I enjoy the thrill of persuading people to buy something they really like and need.
Interviewer: That’s great to hear. Can you give me an example of a time when you successfully closed a sale over the phone?
Candidate: Yes, one time a customer was interested in buying a TV but was hesitant about the price. I talked to the customer about the features of the TV and offered a discount if they bought it that day. The customer was convinced and ended up buying the TV.
Remember to stay calm and focused!
Interviewer: That’s a great example. How do you handle rejection when trying to make a sale over the phone?
Candidate: I understand that rejection is a part of the job, and I don’t take it personally. Instead, I try to use it as an opportunity to learn from the experience and improve my approach for the next call.
Interviewer: That’s a good mindset to have. Can you tell me about a time when you had to handle a difficult customer on the phone?
Candidate: Yes, I once had a customer who was upset about a product they received. I listened to their concerns and empathized with their frustration. I then offered a solution to their problem and made sure they were satisfied before ending the call.
Interviewer: Excellent, it sounds like you have good communication and problem-solving skills. Lastly, why should we hire you for this sales position at our call center?
Candidate: I have a proven track record in sales and am confident in my ability to excel in this position. I am also a quick learner and am excited to learn about your products and services to better serve your customers.
Interviewer: Thank you for your time and for sharing your experience and skills with us. We’ll be in touch soon regarding the next steps in the hiring process.
Candidate: Thank you for considering me for this opportunity. I look forward to hearing from you.
Step 2 script (Listen to every part of the interview)
Step 3 script (Listen to the questions only and answer accordingly)
Interviewer: Hi, thank you for coming in for the interview. Could you introduce yourself and tell me why you’re interested in working at our call center?
Candidate: Hi, my name is John and I’m very interested in working at your call center because I have experience in sales and I enjoy interacting with people.
Interviewer: Excellent, can you tell me more about your experience in sales?
Candidate: Sure, I’ve worked in sales for the past three years at an electronics store where I sold products to customers and also made follow-up calls to close sales. I enjoy the thrill of persuading people to buy something they really like and need.
Interviewer: That’s great to hear. Can you give me an example of a time when you successfully closed a sale over the phone?
Candidate: Yes, one time a customer was interested in buying a TV but was hesitant about the price. I talked to the customer about the features of the TV and offered a discount if they bought it that day. The customer was convinced and ended up buying the TV.
Remember to stay calm and focused!
Interviewer: That’s a great example. How do you handle rejection when trying to make a sale over the phone?
Candidate: I understand that rejection is a part of the job, and I don’t take it personally. Instead, I try to use it as an opportunity to learn from the experience and improve my approach for the next call.
Interviewer: That’s a good mindset to have. Can you tell me about a time when you had to handle a difficult customer on the phone?
Candidate: Yes, I once had a customer who was upset about a product they received. I listened to their concerns and empathized with their frustration. I then offered a solution to their problem and made sure they were satisfied before ending the call.
Interviewer: Excellent, it sounds like you have good communication and problem-solving skills. Lastly, why should we hire you for this sales position at our call center?
Candidate: I have a proven track record in sales and I am confident in my ability to excel in this position. I am also a quick learner and I am excited to learn about your products and services to better serve your customers.
Interviewer: Thank you for your time and for sharing your experience and skills with us. We’ll be in touch soon regarding the next steps in the hiring process.
Candidate: Thank you for considering me for this opportunity. I look forward to hearing from you.
You are almost at the end, Please go on to page 5 for a Customer Service Interview
