Call Center English
Call Center Preparation Courses
Para inscribirse en nuestros cursos, es necesario tener un nivel de inglés mínimo de B1 o B2 según el Marco Común Europeo de Referencia para las lenguas (MCER). Si no estás seguro de tu nivel, te invitamos a realizar nuestro test de nivelación que te ayudará a identificarlo. Visita la descripción de nuestro programa para conocer más sobre los niveles que manejamos. Nuestros cursos son esenciales para asegurar un buen inicio en la búsqueda de oportunidades en el ámbito de los centros de llamadas, actuando como una garantía de éxito si los estudias previamente.
Customer Service Course
Master the art of customer service with our targeted course. You’ll learn how to communicate effectively, solve problems quickly, and manage tough customer situations with ease. We’ll dive into handling complaints, using empathy, and applying emotional intelligence to connect with customers on a deeper level. This course is your key to becoming a customer service pro, ready to turn every challenge into an opportunity.
Call Center English Course
Upgrade your English skills for the call center world with this course. Start with the basics of grammar and vocabulary, then move on to more complex topics. Improve your pronunciation to communicate clearly, and master Business English along with words and phrases specific to call centers. Whether you’re new to English or just want to polish your skills for work, this course is your guide to speaking and understanding English confidently in a call center setting.
Call Center Sales Course
Boost your sales skills with this specialized course for call center professionals. Learn powerful persuasion and negotiation techniques to close deals and exceed targets. Craft compelling sales pitches and presentations that capture attention and convince customers. Discover how to pinpoint what customers really need and want, enabling you to offer solutions that sell. Perfect for anyone looking to excel in sales within the fast-paced call center environment.
Call Center Industry Awareness Course
Dive into the call center world with this course, designed to give you a solid background in how the industry operates. Learn about the best ways to handle customer service and sales, keeping up with the latest trends and innovations. Understand the rules call centers need to follow and why being ethical matters. Whether you’re new or looking to update your knowledge, this course prepares you to meet the industry’s current standards.
Call Center Tools & Technology Course
Kick off your journey in the call center world with key skills in using essential tools and systems. Learn how to use call center software, manage customer information with CRM (Customer Relationship Management), and make sure important calls get answered first with call routing. Get good at solving common problems and using data to make better decisions. This course gives you the know-how to work smarter in any call center role.
Call Center Career Readiness Course
Jumpstart your call center career with this course. You’ll learn how to find call center jobs, write your resume and cover letter, and prepare for interviews. Understand what employers look for, improve how you talk at work, and learn to stand out with your personal brand. We’ll also guide you on making professional connections and setting your career goals. This course is your first step towards a successful call center job.